Customer Help

If talking to a real-life human is more your thing,
you can reach the SBM Team via email (below).

How can we help?



Do I need to make an appointment?

Yes, our salon treatments are by appointment only. Please call 0416 731 011 or email to make an appointment. 


Do you deliver worldwide?

We sure do! Sparkle By Maya have worldwide shipping options available with DHL.

Where do you ship from and how long does it take?

Sparkle By Maya ship from Sydney, Australia. Once your order has been shipped, you will receive a confirmation email with a tracking number! Please allow 1-7 business days for handling time.


What kind of crystals do you use?

Sparkle By Maya use and wholesale 100% authentic, lead and nickel free Swarovski crystals. Swarovski crystals are polished to the highest standards, so that they sparkle like diamonds. They are stain resistant and have a flat back platinum surface.

How long does the process take?

The tooth gem application process takes approximately 15-20 minutes!

How long will the tooth gem last?

If all aftercare instructions are followed correctly, the gem will last anywhere between 6-24 months. The natural acidity of your saliva and diet plays a big part on how long an application lasts. If for whatever reason your tooth was to reject the gem, Sparkle By Maya will re-apply at no extra cost (within 60 days of original application).

Can I still have my teeth cleaned at the dentist?

Yes, you will still be able to undergo a clean! We encourage a routine of good dental hygiene to prevent plaque from building up around the tooth gem. A dentist will easily be able to safely clean around the gem.

Can I still have my teeth whitened once a gem has been applied?

Yes, you will still be able to undergo regular teeth whitening treatments with your gem in place. We recommend a teeth whitening treatment prior to application for optimal results.

Will a tooth gem harm my tooth?

No, a tooth accessory will not harm your tooth. 

Can I eat and drink after a tooth gem application?

We recommend not eating for at least 1 hour after the application, so please ensure that you eat prior to appointment. We also recommend that you only eats soft foods for 12 hours after the gem has been applied, as the adhesives need 24 hours to reach maximum strength. It is also best to avoid highly acidic drinks for 12 hours post treatment.

Can a tooth gem be applied to any tooth surface?

No, a tooth gem cannot be applied to an artificial tooth surface (such as crowns, caps, veneers or dentures) as it will not last very long. A tooth gem is recommended on a real, flat tooth surface to properly enjoy the longevity of your tooth gem.

How should I take the gem off when I no longer want it?

Always ensure that you visit a dentist to remove your tooth gem. Please do not attempt to remove the gem at home, as our adhesives are of the highest standards. A dentist will simply remove the diamond and buff/polish the tooth to remove any remaining bonding materials.

What causes a tooth gem to fall off?

A tooth gem will typically adhere to a tooth for 6-24 months. If a gem loosens and comes away within a few days or weeks, there are a few reasons why!

We get it, having a tooth gem is exciting! You may have touched or played with the tooth gem within 24 hours of application. It is important that you do not touch the gem with your finger or tongue, as the adhesives need 24 hours to reach maximum strength. 

You may have snuck in solid foods sooner than advised.  

Like any other foreign object in or on the body, it is quite possible for a tooth to reject a tooth gem. If this is the case, the gem may fall off quite quickly. Sparkle By Maya offer complimentary replacements for the first 60 days to resolve this matter.

Get in touch

Have questions about your order, or a general enquiry?