All orders are shipped from the Sparkle By Maya warehouse in Sydney, Australia.
You will receive a confirmation email with a tracking number once your order has been dispatched. It is your responsibility to regularly check your tracking number. Orders are processed Monday-Friday. Please allow 1-3 business days for handling, then add postage timeframes as stated below for Australia & International.
*Please allow 5-10 business days for handling on all online training starter kits.
All stock is housed in our Sydney warehouse. In the unlikely event that you purchase a product that becomes unavailable for whatever reason, you will be notified within 48 hours & offered options for either a full refund or enable the order to be sent to you at an agreed date.
Shipping charges apply to all product orders. Our shipping cost is calculated on the weight & delivery post code.
To avoid delays & possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive & sign for the order during normal business hours. Sparkle By Maya also deliver to PO Boxes.
We only use person-to-person delivery services (i.e. where the recipient must sign for the delivery) to ensure that orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recipient.
Please allow 1-3 business days for handling, then add postage time as follows:
Australia (shipped via Australia Post):
- Standard Shipping: 5-7 business days
- Express Shipping: 3-5 business days
International (shipped via DHL Express):
- Express Shipping: 4-5 business days
International (shipped via Australia Post):
- Standard Shipping: 10-15 business days
*Please note that if customs declaration applies, transit time can increase.
Please regularly check your tracking number.
For international customers, please be mindful of your countries duties & custom taxes that may apply once your order has landed into your country. Sparkle By Maya is not liable nor are we held accountable for any extra fees or charges that your country may charge you once entered into your country. We can not & will not adjust pricing on orders to lower your countries custom taxes that are being charged to you.
Purchases made during the weekend or on a public holiday will be prepared within the next 1-3 business days following that weekend or public holiday. Unfortunately we do not allow for personal pick ups. All orders are to be placed strictly through our website.
Please note that we aim to meet stated time frames for dispatch & delivery, however many factors can affect these time frames & we cannot guarantee that they will always be met.
Should you wish to follow up on your delivery status please feel free to contact us during business hours on 0416 731 011, or via firstname.lastname@example.org with your full name & order number. One of our friendly team members will be in touch to assist you further within 2 business days.